Eventbrite FAQ

To use our Braver Angels national account on Eventbrite for your event, we will need to give an account to the person monitoring your event within Eventbrite. In the ERF, this is the person(s) listed under Eventbrite Account Access. 

Once an account has been completed for you, complete your account setup by following the Eventbrite Complete Your Account Setup procedure. Please pay close attention to the procedure. Eventbrite is not very forgiving in the account setup. If something goes wrong, contact the Eventbrite team or the Help Desk.

If you already have your own Eventbrite account, the Braver Angels account will operate in parallel. When you log in to work on an event, you will need to select which organization you are working with - your own or Braver Angels.

If you have a suggestion about how we use Eventbrite, please submit your suggestion on this form. It will go to the Eventbrite Working Group, which meets monthly to discuss improvements to Eventbrite. 

If you're interested in joining this group, please email the Help Desk and let them know. They'll pass your interest on to the group.

If you need to refund a donation, do the following:

1. Log into your event within Eventbrite

2. On the Dashboard, enter their name or email address in the 'Find Attendees' box at the top right of the page

3. Click on their Order #

4. You'll see two different 'Actions' pulldown menus for the order. One is for the ticket buyer and one is for the attendee. These should generally be the same person because the order form should collect information from the buyer only.

5. On the top Action Pulldown, select 'Refund This Order'

6. Select the reason for refund

7. Select the refund method, if needed - you should refund to original payment method

8. Select whether to refund service fee - you should select 'Refund the service fee using a payout deduction' so they get their entire refund

9. Select tickets and amount to refund and select "continue"

10. Optional - Add a custom note to the buy if desired

11. Select 'Issue Refund'

If you have more questions, see the Eventbrite Refund Procedure. If you need to refund ALL donations, see the Eventbrite Refund and Cancel Multiple Orders Procedure.

You can download an Attendee Summary report from the Dashboard of your event. You'll find full instructions in the Eventbrite Check and Monitor My Event procedure. 

If you need to cancel a registration (order) for a participant, do the following:

1. Log into your event within Eventbrite

2. On the Dashboard, enter their name or email address in the 'Find Attendees' box at the top right of the page

3. Under the 'Quick Action' pulldown to the right of their Order #, select 'Cancel this Attendee'

4. Confirm the cancellation on the next page

Note: If the participant has made a donation, you must refund the donation before their ticket can be cancelled.

If you need to edit a registration (order) for a participant, do the following:

1. Log into your event within Eventbrite

2. On the Dashboard, enter their name or email address in the 'Find Attendees' box at the top right of the page

3. Under the 'Quick Action' pulldown to the right of their Order #, select 'Edit Attendee Info'

4. Modify whatever needs to be changed

5. Save changes

If you need to change a participants registration information, do the following:

1. Log into your event within Eventbrite

2. On the Dashboard, enter their name or email address in the 'Find Attendees' box at the top right of the page

3. Click on their Order #

4. You'll see two different 'Actions' pulldown menus for the order. One is for the ticket buyer and one is for the attendee. These should generally be the same person because the order form should collect information from the buyer only. Generally use the top action pulldown only.

5. Options for Top Action Pulldown (ticket buyer information) - use this pulldown if possible

   • Edit Ticket Buyer (name, email) 

   • Refund This Order (only visible if donation is made)

   • Cancel This Order - notifies the participant via generic email that their order has been deleted - this is only visible if there was no donation or the donation has been refunded.

   • Delete This Order - does not notify the participant their order has been deleted - this is only visible if there was no donation or the donation has been refunded.

   • View Attendee Report - not very useful for a single person

   • Resend Confirmation Email

   • Add Order Note - not generally used

6. Options for Bottom Action Pulldown (attendee information) - don't use this pulldown unless you need to edit custom questions

   • Edit Attendee Information  (name, email, answers to custom questions of color (red/blue/etc), zipcode, etc)

   • Transfer Attendee - not used for Braver Angels - this is only available for paid tickets

   • Refund Ticket (only visible if donation is made)

   • Cancel This Attendee - does not notify the participant their order has been deleted -  this is only visible if there was no donation or the donation has been refunded.

   • Delete This Attendee - does not notify the participant their order has been deleted -  this is only visible if there was no donation or the donation has been refunded.

   • Add Order Note - not generally used

   • Note:   If two ticket types were purchased, such as a General Admission and a Donation, there will be a ticket for each ticket type under this section.

If you have a Zoom question, please send an email to eventbriterequest@braverangels.org. 

Eventbrite requires the content of 'printable tickets' to be in plain text, with no formatting. If any of your ticket types have 'include printable ticket' selected, the 'Email Confirmation' will be displayed in HTML. 

To hide the HTML and show formatted text, unselect 'include printable ticket' for all ticket types. This was almost certainly selected accidentally.

If you need to resend a confirmation email to a participant, do the following:

1. Log into your event within Eventbrite

2. On the Dashboard, enter their name or email address in the 'Find Attendees' box at the top right of the page

3. Click on their Order #

4. You'll see two different 'Actions' pulldown menus for the order. One is for the ticket buyer and one is for the attendee. These should generally be the same person because the order form should collect information from the buyer only.

5. On the top Action Pulldown, select Resend Confirmation Email

6. Confirm email address to resend message to

The donations all go to Braver Angels National. Suggestions have been made that a percentage of donations go to the sponsoring BA alliance or group. If you support this, you should reach out to the Alliance Co-Chairs.  

Unfortunately, the wait list function doesn't allow for the addition of custom questions. Eventbrite collects name and email address, and you can choose to collect their phone number if you like. But you can't add any additional questions. 

You can, however, modify the 'Auto-Response Message' that is shown (in the browser window) to participants when they join the wait list. (No email is sent to them when joining the waitlist.) If you are holding spaces for a specific type of event participant, you could also modify the 'Waitlist Ticket Release Message' to say something like "A space has opened up in our Braver Angels event for red-leaning participants. If you would like to claim the spot, please contact me at xyz." 

You will find both messages under Order Options > Waitlist Settings.

1. First, access the ETS link for your event.

2. Click on the Registration Management page.

3. Then click on the "Manage Attendees" item in the left-hand column. There will be a "Check In" item at the very bottom. This will take you to a page where you can mark the registrants that attended. You can also use this "Check In" feature via a smartphone app for Eventbrite. This will allow you to mark attendees as they walk in for the event. 

1. Navigate to the Eventbrite dashboard for the event

2. Select "Reports" in the navigation column furthest to the left. The icon is a small bar chart.

3. In the "Attendees" section, select "Custom Questions Responses". 

4. Find the buttons under "Export", then click on the "Excel" button to get an Excel spreadsheet or the "CSV" button to get a comma-separated text file. 

Data gets sent to Action Network immediately. The Alliance Data Toolkit spreadsheet is updated weekly. 

After the event has passed, you can still register them without specifying Red or Blue. The Zip code is only used to associate people with alliances, so no problem using any Zip code for your Alliance. But in the future, if you have them register on-site, this won't be necessary.

In the Event Request Form (ERF), you can specify any special instructions for the Eventbrite team in the "Other Eventbrite Requests" line item. To request an alternative image, please add the URL for the image file in that line item. If the image file is only on your desktop, you can upload the file to the resource folder for the event and then right-click and choose "Get Link" to get the URL. 

Please contact the BA Eventbrite Team at eventbriterequest@braverangels.org for assistance. 

8. Scroll down and press "Save Settings" to complete the changes for the event.